PRIVACY POLICY

svvay.xyz

Effective Date: 7 June 2026

1. Introduction

Svvay ("we", "us", "our") is committed to protecting the privacy of all individuals who visit or make a purchase through svvay.xyz (the "Site"). This Privacy Policy sets out the basis on which we collect, use, store, and disclose personal data in connection with your use of the Site and any transactions carried out thereon.

By accessing the Site or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, please refrain from using the Site.

For any questions regarding this policy, please contact us at svvay.co@gmail.com.

 

2. Data We Collect

2.1  We may collect and process the following categories of personal data:

•        Identity data: your full name.

•        Contact data: your email address, postal address, and telephone number.

•        Transaction data: details of purchases made through the Site, including Products ordered, prices paid, and payment method type (we do not retain full card details).

•        Technical data: your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology identifiers on the devices you use to access the Site.

•        Usage data: information about how you use and navigate the Site, including pages visited and time spent.

•        Communications data: records of any correspondence between you and Svvay, including emails and enquiries submitted to svvay.co@gmail.com.

2.2  We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately so that we may take appropriate steps to delete it.

 

3. How We Collect Your Data

We collect personal data through the following means:

•        Directly from you, when you create an account, place an order, subscribe to communications, or contact us.

•        Automatically, through cookies and similar tracking technologies as you navigate the Site (see clause 7 below).

•        From third-party service providers, including payment processors and shipping partners, to the extent necessary to fulfil your order.

 

4. How We Use Your Data

4.1  We process your personal data only where we have a lawful basis for doing so. We use your data for the following purposes:

•        To process and fulfil your orders, including payment processing, packaging, and delivery.

•        To manage your account and maintain records of your transactions with us.

•        To communicate with you in relation to your orders, including sending order confirmations, dispatch notifications, and responses to your enquiries.

•        To send you marketing communications about our Products, promotions, and updates, where you have consented to receive them or where we have a legitimate interest in doing so. You may opt out at any time by contacting us at svvay.co@gmail.com.

•        To improve the Site, analyse usage patterns, and carry out internal administrative functions.

•        To comply with our legal obligations under applicable Singapore law.

4.2  We will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your consent.

 

5. Disclosure of Your Data

5.1  We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

5.2  We may share your personal data with the following categories of third parties, strictly to the extent necessary to provide our services:

•        Payment processors, for the purposes of securely processing your payment transactions.

•        Delivery and logistics providers, for the purposes of shipping your order.

•        IT and platform service providers who support the operation of the Site (such as our e-commerce hosting platform).

•        Legal and regulatory authorities, where we are required to disclose your data by law, court order, or regulatory obligation.

5.3  All third parties with whom we share your data are required to maintain appropriate standards of data protection and to use your data only for the specified purpose.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. In general:

•        Transaction and order records are retained for a minimum of five (5) years in accordance with applicable Singapore accounting and tax requirements.

•        Account data is retained for as long as your account remains active, and for a reasonable period thereafter.

•        Marketing preferences and communications records are retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

 

7. Cookies

7.1  The Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse Site traffic, and support certain Site functionalities.

7.2  Cookies are small text files placed on your device when you visit the Site. We may use the following types of cookies:

•        Strictly necessary cookies: essential for the Site to function and cannot be disabled.

•        Analytical cookies: allow us to understand how visitors use the Site so we can improve it.

•        Functional cookies: enable enhanced features and personalisation.

7.3  You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

 

8. Your Rights

8.1  Subject to applicable Singapore data protection law, you have the following rights in respect of your personal data:

•        The right to access personal data we hold about you.

•        The right to request correction of inaccurate or incomplete data.

•        The right to request deletion of your personal data, subject to our legal retention obligations.

•        The right to withdraw consent to marketing communications at any time.

•        The right to lodge a complaint with the relevant regulatory authority if you believe your data has been processed unlawfully.

8.2  To exercise any of the above rights, please contact us at svvay.co@gmail.com. We will respond to your request within a reasonable period and in any event within thirty (30) days.

 

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure socket layer (SSL) encryption for data transmitted through the Site and restricted internal access to personal data on a need-to-know basis.

Whilst we take all reasonable steps to safeguard your data, no method of internet transmission or electronic storage is entirely secure. We cannot guarantee absolute security and encourage you to take appropriate precautions when sharing personal information online.

 

10. Third-Party Links

The Site may contain links to third-party websites. This Privacy Policy applies solely to data collected through svvay.xyz. We are not responsible for the privacy practices of any third-party sites and encourage you to review their respective privacy policies before providing any personal data.

 

11. Amendments to This Policy

We reserve the right to update this Privacy Policy at any time. The revised version will be posted on the Site with an updated effective date. Your continued use of the Site following the publication of any changes constitutes your acceptance of those changes.

 

12. Contact

For all privacy-related enquiries, requests, or concerns, please contact us at:

Svvay

Email: svvay.co@gmail.com
Instagram: svvayco

Website: svvay.xyz