TERMS AND CONDITIONS OF SALE AND USE

svvay.xyz

Effective Date: 7 June 2026

1. Definitions and Interpretation

1.1  In these Terms and Conditions (the "Agreement"), the following definitions shall apply:

•        "Svvay", "we", "us" and "our" refer to the operator of the online store accessible at svvay.xyz.

•        "You" and "your" refer to the individual accessing or purchasing from svvay.xyz.

•        "Site" means the website located at svvay.xyz and any sub-domains thereof.

•        "Products" means the goods listed for sale on the Site from time to time.

•        "Order" means a request by you to purchase one or more Products submitted via the Site.

•        "Order Acknowledgement" means the automated email confirming receipt of your Order.

•        "Dispatch Confirmation" means the email issued by us confirming that your Order, or part thereof, has been shipped.

•        "Contract" means the legally binding agreement formed between you and Svvay upon issuance of a Dispatch Confirmation in respect of the relevant Order.

1.2  References to a statute or statutory provision include any amendment, re-enactment, or subordinate legislation made thereunder in force from time to time.

1.3  Headings are included for convenience only and shall not affect the interpretation of this Agreement.

 

2. Governing Terms and Acceptance

2.1  This Agreement governs all access to and use of the Site and all purchases of Products made through it. By accessing the Site or submitting an Order, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement in its entirety.

2.2  If you do not accept these terms, you must immediately cease use of the Site and refrain from placing any Order.

2.3  Svvay reserves the right to amend this Agreement at any time by publishing a revised version on the Site. Amendments take effect upon publication. Your continued use of the Site or placement of an Order following any such amendment shall constitute your acceptance of the revised terms.

2.4  Enquiries regarding this Agreement may be directed to svvay.co@gmail.com.

 

3. Identity of the Seller

3.1  Products sold through the Site are sold by Svvay, an online retail business operating in Singapore and subject to the laws thereof. The Site is accessible at svvay.xyz.

3.2  For all correspondence, including legal notices, please contact us at: svvay.co@gmail.com.

 

4. User Obligations and Eligibility

4.1  By accessing the Site or placing an Order, you represent and warrant that:

•        You are at least 18 years of age and possess the legal capacity to enter into a binding contract under the laws of Singapore;

•        All information provided by you, including your name, contact details, delivery address, and payment information, is truthful, accurate, and current;

•        You are acting in good faith and for personal, non-commercial purposes unless expressly agreed otherwise with Svvay in writing.

4.2  You undertake to:

•        Use the Site only for lawful purposes and in compliance with all applicable laws and regulations;

•        Refrain from submitting false, fictitious, or fraudulent Orders;

•        Not engage in any conduct that interferes with the proper functioning of the Site or prejudices the rights of other users or third parties.

4.3  Svvay reserves the right to terminate or suspend your access to the Site, without notice and without liability, in the event of any actual or suspected breach of this clause.

 

5. Formation of Contract

5.1  The display of Products on the Site constitutes an invitation to treat and not an offer capable of acceptance. No contractual obligation arises on the part of Svvay by virtue of a Product being listed on the Site.

5.2  By completing the checkout process and submitting an Order, you make an offer to purchase the specified Products on the terms of this Agreement.

5.3  Upon submission of your Order, you will receive an Order Acknowledgement by email. This acknowledgement is confirmation of receipt only and does not constitute acceptance of your offer.

5.4  A binding Contract is formed between you and Svvay solely upon the issuance of a Dispatch Confirmation in respect of the relevant Product(s). Any Products not referenced in a Dispatch Confirmation remain subject to our acceptance.

5.5  Svvay reserves the right, at its sole discretion, to decline any Order without incurring liability, provided that any payment already received in respect of a declined Order shall be refunded in full without undue delay.

 

6. Product Descriptions and Availability

6.1  Svvay takes reasonable care to ensure that all Product descriptions, specifications, and images on the Site are accurate. However, we do not warrant that such information is error-free, complete, or up to date at all times. Minor discrepancies in colour, texture, or appearance may occur due to display variation across devices and are not considered a defect.

6.2  All Orders are subject to Product availability at the time of despatch. In the event that a Product is unavailable following placement of your Order, Svvay shall notify you promptly and, at your election, either:

•        Offer a substitute Product of equivalent or superior quality and value; or

•        Cancel the relevant part of your Order and issue a full refund of any amounts paid in respect thereof.

 

7. Right to Refuse, Restrict, or Cancel Orders

7.1  Without prejudice to clause 5.5, Svvay reserves the right to refuse, restrict, or cancel any Order, in whole or in part, where it reasonably determines that any of the following circumstances apply:

•        The Order appears to have been placed for purposes of commercial resale, redistribution, or bulk acquisition beyond ordinary personal consumption;

•        There is reasonable suspicion of fraud, identity misrepresentation, unauthorised use of payment credentials, or exploitation of pricing or promotional errors;

•        The customer has engaged in conduct constituting a breach of this Agreement, applicable law, or public policy;

•        The customer has, through the use of multiple accounts, automated tools, or other artificial means, sought to circumvent purchase limits or obtain disproportionate commercial advantage.

7.2  Where an Order is cancelled pursuant to this clause and payment has already been processed, Svvay shall refund the relevant amount to the customer's original payment method. Svvay shall bear no further liability arising from such cancellation.

 

8. Price, Tax, and Payment

8.1  The price payable for each Product shall be the price displayed on the Site at the time the Order is submitted, subject to clause 8.3 below. All prices are quoted inclusive of applicable goods and services tax (GST) unless expressly stated otherwise. Delivery charges, where applicable, are stated separately at checkout and form part of the total amount payable.

8.2  Prices are subject to change at any time prior to the submission of an Order. Once an Order Acknowledgement has been issued, the price stated therein shall remain fixed, save as provided in clause 8.3.

8.3  Notwithstanding clause 8.2, where a pricing error is identified that is sufficiently obvious that a reasonable person would have recognised it as such, Svvay shall not be bound to supply the Product at the erroneous price. In such circumstances, Svvay will notify you and offer the option to reconfirm the Order at the correct price or to cancel it with a full refund.

8.4  Full payment is required at the time of Order submission. We accept payment via the methods presented at checkout. All payment data is transmitted using industry-standard encryption protocols. Svvay does not retain card or payment credentials beyond the duration necessary to process the transaction.

 

9. Delivery

9.1  Svvay will use reasonable endeavours to dispatch Orders within the timeframe indicated at checkout or in the Dispatch Confirmation, and in any event within thirty (30) days of the Order Acknowledgement, subject to Product availability and any Force Majeure Event.

9.2  All delivery timeframes are estimates only. Svvay accepts no liability for delays attributable to third-party carriers, customs clearance procedures, incorrect delivery information supplied by the customer, or other circumstances outside our reasonable control.

9.3  Delivery is deemed to have occurred at the time the Product is physically received by you or a person authorised by you to accept delivery at the address specified in your Order.

9.4  Where a delay becomes apparent, Svvay will notify you and, at your election, offer either a revised delivery date or cancellation of the Order with a full refund.

 

10. Non-Delivery and Uncollected Orders

10.1  Where delivery is attempted but cannot be completed, the carrier will endeavour to leave the parcel in a secure location or issue a collection notice. You are responsible for following up on collection within the period specified by the carrier.

10.2  Where an Order remains undelivered for a period exceeding thirty (30) days from the date it was made available for delivery, through no fault of Svvay, we shall be entitled to treat the Contract as terminated by mutual agreement. In such circumstances, Svvay shall refund to you the price of the Products and any standard delivery charges paid, less any reasonable costs incurred in connection with return logistics. Any additional delivery costs elected by you above the standard rate shall not be refundable.

 

11. Transfer of Risk and Title

11.1  Risk in the Products shall pass to you upon delivery in accordance with clause 9.3. You are responsible for inspecting the Products upon receipt and for notifying Svvay of any damage, loss, or discrepancy within a reasonable time thereafter.

11.2  Legal title to the Products shall vest in you upon the later of: (a) full receipt of payment in cleared funds; or (b) delivery of the Products as defined in clause 9.3.

 

12. Returns, Cancellations, and Refunds

12.1  Standard Right of Return

You may return any eligible Product to Svvay within fourteen (14) days of the date of delivery by notifying us at svvay.co@gmail.com. To be eligible for a return, the Product must be returned unused, in its original condition, and with all original packaging, labels, and documentation intact. Svvay reserves the right to decline a return that does not satisfy these conditions.

Upon receipt and satisfactory inspection of the returned Product, Svvay shall issue a refund to your original payment method within seven (7) to fourteen (14) business days. Standard delivery charges paid at the time of purchase are non-refundable unless the return arises from our error or a confirmed product defect.

 

12.2  Exclusions from the Right of Return

The right of return set out in clause 12.1 shall not apply to the following categories of Product:

•        Products that have been customised, personalised, or made to order at your request;

•        Sealed Products that are not suitable for return on hygiene grounds and which have been unsealed following delivery;

•        Products purchased at a discounted or sale price, unless such Products are faulty or not in conformity with the Contract.

Nothing in this clause shall affect any rights available to you under applicable Singapore consumer protection legislation.

 

12.3  Condition of Returned Products

Your right of return is conditional upon the Product being returned in the same condition as it was delivered. Where a Product has been used, altered, or damaged following delivery, or where it is returned without its original packaging or accompanying materials, Svvay reserves the right to refuse the return or to apply a reasonable deduction from any refund to reflect the diminished value of the Product. Return shipping costs are borne by you unless the return is attributable to an error on our part or a confirmed product defect.

 

12.4  Defective or Non-Conforming Products

Where a Product is received in a defective condition, or does not conform to the description provided on the Site, you must notify Svvay at svvay.co@gmail.com as soon as reasonably practicable, providing full particulars of the defect or non-conformity.

Upon receipt and examination of the returned Product, Svvay shall, where the defect or non-conformity is confirmed, at its election either: (a) replace the Product; or (b) issue a full refund inclusive of delivery and return postage costs incurred. Such refund shall be processed within seven (7) to fourteen (14) business days of confirmation.

No right of return or refund under this clause shall arise where the defect or damage is attributable to: (i) misuse, neglect, or wilful damage by you; (ii) modification or unauthorised repair; (iii) ordinary wear and tear; or (iv) a defect of which you were made aware prior to purchase.

 

12.5  Errors in Fulfilment

Where Svvay has dispatched an incorrect Product or delivered to an incorrect address as a result of our own error, we shall arrange collection and redelivery, or issue a full refund, at no additional cost to you. Please notify us at svvay.co@gmail.com without delay upon discovery of any such error.

 

13. Intellectual Property Rights

13.1  All intellectual property rights subsisting in the Site and its contents, including without limitation trade marks, logos, images, text, and design elements, are and shall remain the exclusive property of Svvay or its licensors. Nothing in this Agreement shall be construed as conferring any licence or right to use any such intellectual property except as expressly permitted herein.

13.2  You are permitted to access and view the Site for personal, non-commercial purposes. Any reproduction, distribution, modification, transmission, or commercial exploitation of any content on the Site, in whole or in part, without the prior written consent of Svvay is strictly prohibited.

 

14. Prohibited Conduct and Computer Misuse

14.1  You shall not, and shall not permit any third party to:

•        Introduce, transmit, or procure the submission of any virus, worm, trojan, ransomware, spyware, or other malicious or disruptive code to or via the Site;

•        Attempt to gain unauthorised access to the Site, any server on which it is hosted, or any associated database, system, or network;

•        Conduct or facilitate any denial-of-service or distributed denial-of-service attack against the Site;

•        Use automated scraping tools, bots, or scripts to extract data from the Site without our prior written consent.

14.2  Any breach of this clause may constitute an offence under the Computer Misuse Act 1993 (Singapore) or other applicable legislation. Svvay reserves the right to report any such breach to the relevant law enforcement authorities and to pursue all available civil and criminal remedies. Access to the Site will be suspended immediately upon discovery of any such conduct.

 

15. Third-Party Links

15.1  The Site may contain hyperlinks to third-party websites for informational convenience only. Such links do not constitute endorsement by Svvay of the content, products, or services available on those sites. Svvay exercises no control over third-party sites and accepts no responsibility or liability for their content, accuracy, or practices. Access to any linked website is entirely at your own risk.

 

16. Limitation of Liability

16.1  Subject to clause 16.3, the aggregate liability of Svvay to you arising out of or in connection with any Contract or your use of the Site, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price paid by you for the Products to which the relevant claim relates.

16.2  To the fullest extent permitted by applicable law, Svvay shall not be liable to you for any of the following categories of loss, howsoever arising:

•        Loss of profits, revenue, or anticipated savings;

•        Loss of business, contracts, or commercial opportunity;

•        Loss of goodwill or reputation;

•        Loss or corruption of data or information;

•        Any indirect, special, or consequential loss or damage.

16.3  Nothing in this Agreement shall exclude or limit Svvay's liability for:

•        Death or personal injury caused by our negligence;

•        Fraud or fraudulent misrepresentation; or

•        Any other liability that cannot lawfully be excluded or restricted under the laws of Singapore.

 

17. Force Majeure

17.1  Svvay shall not be in breach of this Agreement, nor liable for any failure or delay in the performance of its obligations hereunder, to the extent that such failure or delay is caused by a Force Majeure Event.

17.2  For the purposes of this Agreement, "Force Majeure Event" means any event or circumstance beyond Svvay's reasonable control, including but not limited to: acts of God; natural disasters; epidemic or pandemic; war, armed conflict, or terrorism; civil unrest or riot; industrial action or labour dispute; failure of public or private utility or telecommunications infrastructure; or any act, decree, legislation, regulation, or restriction imposed by any governmental or public authority.

17.3  Where a Force Majeure Event occurs, Svvay's obligations shall be suspended for the duration of the event. We shall notify you as soon as reasonably practicable and shall use commercially reasonable endeavours to resume performance at the earliest opportunity.

 

18. Communications and Notices

18.1  By transacting with Svvay, you consent to receiving communications from us electronically, whether by email or by notice posted on the Site. Such electronic communications satisfy any legal requirement that communications be made in writing.

18.2  All notices to Svvay required or permitted under this Agreement shall be sent by email to svvay.co@gmail.com. Notices from Svvay to you shall be sent to the email address associated with your Order or account.

18.3  A notice shall be deemed received: (a) in the case of email, twenty-four (24) hours after transmission, provided no delivery failure notification is received; and (b) in the case of a notice posted on the Site, at the time of publication.

 

19. Transfer of Rights and Obligations

19.1  You may not assign, transfer, charge, subcontract, or otherwise dispose of any of your rights or obligations under this Agreement without the prior written consent of Svvay.

19.2  Svvay may assign or transfer its rights and obligations under this Agreement at any time, including in connection with a merger, acquisition, or sale of assets, without your prior consent. Any such assignment shall not diminish your rights under this Agreement or applicable law.

 

20. Severability

20.1  If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the Agreement to the minimum extent necessary. The remaining provisions of the Agreement shall continue in full force and effect and shall not be affected or impaired thereby.

 

21. Entire Agreement

21.1  This Agreement, together with our Privacy Policy and any other policies expressly referenced herein, constitutes the entire agreement between you and Svvay with respect to its subject matter. It supersedes and extinguishes all prior agreements, representations, warranties, and understandings between the parties, whether oral or in writing.

21.2  Each party acknowledges that in entering into this Agreement it does not rely on any representation, warranty, or undertaking not expressly set out herein.

 

22. Waiver

22.1  No failure or delay by Svvay in exercising any right, power, or remedy under this Agreement shall operate as a waiver thereof. No single or partial exercise of any right or remedy shall preclude any other or further exercise of the same or any other right or remedy. Any waiver must be made expressly and in writing to be effective.

 

23. Privacy and Data Protection

23.1  The collection, processing, and storage of your personal data by Svvay is governed by our Privacy Policy, the terms of which are incorporated into this Agreement by reference. By using the Site or placing an Order, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data in accordance with its terms and applicable Singapore data protection law.

 

24. Governing Law and Jurisdiction

24.1  This Agreement and any dispute or claim arising out of or in connection with it, including non-contractual disputes, shall be governed by and construed in accordance with the laws of Singapore.

24.2  Subject to clause 24.3, each party irrevocably submits to the exclusive jurisdiction of the courts of Singapore to settle any dispute or claim arising out of or in connection with this Agreement.

24.3  Nothing in this clause shall affect your statutory rights as a consumer under applicable Singapore consumer legislation.

 

25. Contact Information

For all enquiries, complaints, or legal notices relating to these Terms and Conditions or any purchase made through the Site, please contact us at:

Svvay

Email: svvay.co@gmail.com
Instagram: svvayco

Website: svvay.xyz